FREQUENTLY ASKED QUESTIONS

We do not ship internationally. Export of the commodities described herein is strictly prohibited without a valid export license issued by the U.S. Department of State Office of Defense Trade Controls prescribed in the International Traffic in Arms Regulation (ITAR),Title 22, Code of Federal Regulations, Parts 120-130. All orders must be accompanied with our End User Statement

After receiving your order, it will take approximately 1-2 business days for processing. At that time your credit card will be charged.

In Generation II and III systems, the objective lens collects minute particles of light (called photons) that you cannot see with your naked eye and focuses then on the image intensifier. Inside the image intensifier tube, a photocathode absorbs this light energy and converts it into electrons. These electrons are then drawn through the micro channel plate that multiplies them thousands of times. When this highly intensified electron image strikes the phosphor screen, it causes the screen to emit light that you see. Since the phosphor screen emits this light in exactly the same pattern and degrees of intensity as the light that is collected by the objective lens, the bright night time image you see in the eyepiece corresponds precisely to the outside scene you are viewing.

Performance is the most important factor in night vision capabilities. Will a particular device allow you to see objects in near complete darkness? Night vision equipment offered by our partners will provide high quality images under extremely low light conditions such as cloudy, no moon nights. There are several terms used to compare the qualities of one tube to another. These specifications, such as Resolution, Signal-to-noise, and Photocathode Response will determine how well a system will perform in these adverse conditions.

You cannot take Night Vision Equipment out of the United States. It is a Federal Offense to do so without valid U.S. State Department approval. Night Vision Equipment is both tightly controlled by the U.S. Government and heavily enforced, and falls under the International Traffic in Arms Regulation (ITAR), which states, “Export of the commodities described herein is strictly prohibited without an export license granted by the U.S. Department of State Office of Defense Trade Controls prescribed in the International Traffic in Arms Regulation (ITAR), Title 22 Code of Federal Regulation, Parts 120-130.

Night Vision Devices, Inc. will not complete any transaction that requires the illegal export of products and will not assist directly or indirectly with any illegal export or re-export of any products.

Full ITAR language can be found here: https://www.pmddtc.state.gov/regulations_laws/itar_official.html

It is a violation of ITAR to allow any non-U.S. person to use or look through U.S. Gen III Night Vision Equipment, or to have access to any operator’s manual or documentation pertaining to U.S. Gen III Night Vision Equipment.

The width or angle of the outside scene that can be viewed through the intensifier tubes measured horizontally and vertically.

This is an IR Light Emitting Diode (LED). When turned on, the IR Source provides additional illumination to enhance existing light conditions and aid the performance of the night vision device. Ideal for map reading and is for short-range use.

These are cosmetic blemishes in the image intensifier or can be dirt or debris between the lenses. Black spots that are in the image intensifier are common, and do not affect the operation or reliability of a night vision device.

FOM is a number calculated by multiplying the Signal-to-noise ratio by the resolution of a night vision image intensifier. FOM number allows quickly estimating the general performance level of the specific night vision image intensifier and, consequently, the night vision device built around it.

A measurement of image intensifier resolution. The more line pairs per millimeter, the better the resolution.

Also called brightness gain or luminance gain, this is the number of times a night vision device amplifies light input. It is usually measured as tube gain and system gain and is usually in values of tens of thousands. U.S. military GEN II and GEN Ill image tubes operate at gains of between 7,000 and 65,000.

This question is more for UPS/USPS, but we'll try to help you here with some instructions.

Step 1: Check the USPS/UPS tracking link.

Most common solutions:

Tracking details show that the package is in transit or not picked up?

Wait several days for USPS/UPS to provide an update. They sometimes miss scans, and packages will appear to teleport across the U.S.

Also, check the product's webpage to see if any delays or production times are listed. Mine has delays, what are the options? Click here.

The tracking link shows Lost or Damaged?

File a packaging claim with them. Click the links: USPS or UPS

Once a claim is filed: They will investigate themselves and request paperwork from us or you. Then another item can be shipped if needed.

Step 2: The package carrier has not shown movement in over 7 days.

Most common solutions:

It's likely USPS or UPS have lost the package if you have not seen any movement from them in more than 7+ days.

Starting the USPS/UPS lost package claim process:

File a claim with them. Click the links: USPS or UPS

Once a claim is filed: They will investigate themselves and request paperwork from us or you. Then another item can be shipped if needed.

Step 3: USPS/UPS claim has been started. What now?

We both have to wait for USPS/UPS to complete their determination of if the package was truly lost OR if they are able to find the package and continue with its delivery.

It is not NightVisionNetworks fault that a package was lost in transit. We are here to work with you through the Claims process with USPS or UPS. If you need any help or documents from us, please let us know.

USPS/UPS will send either us or you paperwork to fill out. (Usually, 10-15 days after the investigation has determined the package is lost.)

Product "lead time" and "shipping time" are two distinct concepts that are often used in logistics, supply chain management, and e-commerce. Here's how they differ:

Product Lead Time:

Definition: The time it takes from when an order is placed until the product is ready to be shipped. It includes the time needed for manufacturing, sourcing, assembling, or preparing the product. Includes activities such as order processing, production (if it's a made-to-order item), quality checks, and packaging. Example: If a company needs to manufacture a custom product, the lead time may be 7 days (including materials sourcing, production, and packaging).

Shipping Time:

Definition: The time it takes from when the product is shipped (after the lead time) to when it arrives at the customer’s location. It is the actual transit time of the product. Includes: Only the time during which the product is physically in transit via the shipping service (courier, postal service, freight). Example: If the product is shipped via a standard courier, the shipping time might be 3-5 days depending on the location.

Summary:

Lead Time = Time to prepare the product (before shipping starts). Shipping Time = Time in transit (once the product is shipped). Both lead time and shipping time together form the total time a customer waits to receive a product

Why Is There a Lead Time in Manufacturing Night Vision Products at NightVisionNetwork Inc.?

At NightVisionNetwork Inc., our mission is clear: We are built to serve those who serve. Whether you're in law enforcement, the military, or a civilian seeking the best tools to protect and perform, we ensure that every product meets the highest standards of quality and reliability. Here’s why a lead time is necessary for our manufacturing process:

1. Uncompromising Quality Control

• Our quality control standards exceed those of typical commercial assemblers. Every device undergoes meticulous inspection and testing to ensure it performs flawlessly in the most demanding conditions. This commitment to excellence takes time but guarantees products you can rely on when it matters most.

2. Precision Engineering

• Night vision devices are intricate systems that require precision at every stage of assembly. From optical lenses to electronic components, every part is carefully crafted and assembled to ensure superior performance.

3. High-Quality Components

• We source top-tier, often custom-designed components from trusted suppliers. While this may increase production times, it ensures that each unit meets the highest standards of durability and functionality.

4. Rigorous Testing Standards

• Our devices are tested beyond industry norms to ensure reliability under extreme conditions. This includes performance testing for shock resistance, temperature variation, and long-term durability.

5. Customization Options

• Many of our customers require bespoke solutions for their specific operational needs. Customization adds to the timeline but ensures a product tailored to your mission.

6. Skilled Workforce

• Every device is crafted by a highly skilled team of technicians and engineers. Their expertise ensures precision and reliability, but this level of craftsmanship takes time.

7. High Demand for Excellence

• Serving those who protect and serve means meeting a high standard of performance, which drives demand for our products. We prioritize quality over speed to ensure every device is worthy of your trust.

8. Commitment to Serving Those Who Serve

• Our customers depend on our technology in life-critical situations. We take that responsibility seriously, and our manufacturing process reflects our dedication to providing the best tools for those who protect and serve.

We appreciate your understanding and patience as we work to deliver night vision products that you can trust in the field. For questions about your order or lead times, please don't hesitate to contact our support team.