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Customer Care

NightVision Network provides strives to provide industry leading service up to the point of sale, and after. 

All NVN night vision devices (NVDs) come with either a 5 or 10 year warranty, depending on the system. For the 5 or 10 year period, NVN will service your NVD once per 365 day period for the life of the warranty. This will ensure the full operational integrity of your night vision device for many years to come. 

While NVN does provide a 5 or 10 year warranty, the warranty is non-transferable. NVN will not be liable for inbound shipping to diagnose a potential warranty claim. NVN will send an Return Materials Authorization (RMA) form in order to keep track of any potential warranty issues and will update the end user on the status of the warranty claim throughout the process. 

NVN does not cover user errors such as but not limited to: typical wear and tear, battery corrosion, fall damage, image retention, or scratched lenses glass. 

NVN Warranty is also VOID if the unit has been disassembled, opened or otherwise tampered with in any way that is not congruent with normal use.

NVN will also request proof of purchase from an authorized reseller if the unit was not purchased directly through NVN. 

Night Vision Devices are expensive and intricate electro optics. Treat them as such, and they will likely never fail you. 


NVN customers orders are unique, each order is manufactured per the customer selections. In such case, all orders once placed are final unless changes are made within 24 hours of placement. At such time these cases will be reviewed on a case by case basis. There may be a restocking fee assessed. 


 I understand that the products, technologies and services listed on the attached purchase order are subject to one or more of the export control laws and regulations of the U.S. Government and that they fall under the control jurisdiction of either the Department of State’s International Traffic in Arms Regulations (ITAR) or the Department of Commerce’s Export Administration Regulations (EAR). I understand that it is unlawful to export, or attempt to export or otherwise transfer or sell any hardware or technical data or furnish any service to any foreign person, whether abroad or in the United States (U.S.), for which a license or written approval of the U.S. Government is required, without first obtaining the required license or written approval from the department of the U.S. Government having jurisdiction. I understand that, in the ITAR (§ 120.16), a foreign person means any natural person who is not a lawful permanent resident as defined by 8 U.S.C. 1101(a)(20) or who is not a protected individual as defined by 8 U.S.C. 1324b(a)(3). It also means any foreign corporation, business association, partnership, trust, society or any other entity or group that is not incorporated or organized to do business in the U.S., as well as international organizations, foreign governments and any agency or subdivision of foreign governments (e.g., diplomatic missions).History: 59 FR 25811, May 18, 1994; 71 FR 20534, Apr. 21, 2006. I understand that I am responsible for compliance with any and all U.S. Government export controls and regulations and that, if I violate them, it could result upon conviction in severe criminal and civil penalties (including substantial fines, imprisonment, seizure of controlled products and technical data, and/or suspension/removal of export privileges)for my company and me. I am purchasing the articles identified on the attached purchase order for use or resale in the U.S. only. I understand that these items will not be exported, provided to foreign persons in the U.S. (including ForeignEmbassies in the U.S.A.), or sold domestically for export by a third party (including U.S. Government agencies). When I resell these items, I shall obtain from my customers a signed written confirmation that they understand their duty to comply with U.S. export control regulations or face the possibility of severe criminal and civil fines including imprisonment if convicted. When I resell these items, I will inform my customers in writing that if these items are lost, stolen or destroyed, they must report to me this fact and provide the date of the incident as well as the associated serial number of the item. With the record of the sale, I will retain the signed written confirmation and any future notices of the sold item(s)being lost, stolen or destroyed. By signing this document, I agree to the above terms and conditions.

Wholesale Inquiries

For all Wholesale Inquires please fill out a contact form and one of our representatives will be in touch within 24 hours.  

Payment Methods
Payment Methods

• Credit / Debit Cards

• Offline Payments

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.  


All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at [your email] or send us mail to: [your physical mailing address].

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [your email] or send us mail to: [your physical mailing address].


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